FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

 

Is there a way to book courts online?

We allow online court reservations at our Fountain Valley and all 5 City of Atlanta locations. On the website, there is a tab on the top right to “reserve a court.”

Can I cancel court bookings or classes online?

For all our locations, you CANNOT cancel bookings or classes online. You must call or email an appropriate center to cancel.

Can I pay with Apple Pay?

At this time, we cannot accept Apply Pay.

Can I register for adult/junior events or classes online?

At all of our locations, you can register for adult/junior events online through the website for the appropriate location. (Exception: at DTC/BG/CP, there is a waitlist for our junior programming, so you must call or email to register for junior programming to see if there is a spot available or be added to the waitlist. This applies only for junior programming, not junior special events).

What is your cancellation policy?

We issue account credits for any event, class, or court reservation cancelled more than 24 hours in advance.

How early in advance can I book a court?

At all of our locations, you can book a court 3 days in advance.

Is there a ball machine for rent?

We have ball machine rentals at our Fountain Valley and Washington Park locations. Please contact their office for details.

Is there a hitting wall for rent?

Our locations with a hitting wall are our Bitsy Grant, Chastain Park, Sharon Lester and Fountain Valley. It is a first come-first serve basis. It is no charge.

Can I borrow equipment (tennis and pickleball balls, tennis racquets, pickleball paddles)?

All of our locations have tennis racquets to borrow and pickleball paddles to rent. Tennis and pickleballs are available for purchase.

What happens if it rains?

In the event of rain, you will be notified by EMAIL that the class/event has been cancelled, and an account credit will automatically be issued to your account.

Do I need a membership to rent the court?

There is no membership required at any of our locations.

How many tennis/pickleball courts do you have?

At Dekalb Tennis Center, there are 17 tennis courts and 10 pickleball courts.

At Fountain Valley, there are 11 tennis courts and 12 pickleball courts.

At Oxnard, there are 8 tennis courts and 8 pickleball courts.

At Pleasant Valley:

Bob Kildee Park, there are 6 pickleball courts

Springville Park, there are 6 pickleball courts

At Bitsy Grant, there are 13 clay courts, 12 hard courts, 3 platform courts, and 11 pickleball courts.

At Chastain Park, there are 9 tennis courts and 8 pickleball courts.

At McGhee Tennis Center, there are 9 tennis courts and 6 pickleball courts.

At Sharon Lester, there are 13 tennis courts and 8 pickleball courts.

At Washington Park, there are 8 tennis courts and 8 pickleball courts.

Can I rent out the courts for privates use ex: birthday party, community events, etc.?

Yes, please contact the appropriate location to check court availability and pricing.

What are the hours for pickleball/tennis rental?

Operating Hours:

Bitsy Grant: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

Costa Mesa: Monday-Thursday 8a-9p, Friday 8a-7p, Saturday 8a-5p, Sunday 8a-3p

Chastain Park: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

DeKalb: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

Fountain Valley: Monday-Friday 8a-12p and 4-9p, Saturday-Sunday 7a-6p

McGhee: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

Oxnard: Monday-Friday 5p-9p, Saturday-Sunday, 8a-12p

Sharon Lester: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

Washington Park: Monday-Friday 9a-9p, Saturday-Sunday 9a-6p

Do I receive a refund for class/reservations cancelling?

Account credits, not refunds, are issued for cancelled classes/reservations, etc.

How do I apply account credits?

Please contact the office staff to add you to class and apply for your credit. Credits CANNOT be applied online.

If enrollment for classes need to be done for the whole month are there make up classes (in case kids get sick, etc.)?

At all our locations, there are no makeup classes. We issue account credits (at the end of the month) for any classes cancelled due to inclement weather.

How do I schedule a private lesson? How do I pay for it?

At all our locations, you would contact the pro directly to set up lessons. Their contact information is located with their bio, so just click on their name, and their information will appear. The pro will book the court for your private lesson, and you will remit payment to the appropriate office.

24-Hour cancellation policy: Agape requires a minimum of 24 hours’ notice for all private lesson cancellations. If a lesson is not canceled by the day before the scheduled appointment, the full private lesson fee will be charged.

When will classes be cancelled for low registration?

All registrations are open until 2 hours before the class, so cancellations will be made 2 hours prior to low registration or earlier.

Registration requirements are as follows:

4 registered for tennis classes and 3 registered for pickleball classes

What is the maximum amount of time I can book a court? How many courts can I book at a time?

You can book courts in 30-, 60- and 90-minute increments. There are no restrictions on the number of courts.

Where is your location, specifically in Miles Square Park?

This is for our Fountain Valley location. The tennis facility is located on Brookhurst Street and Heil Avenue, across from the Recreation Center.

What is my pickleball skill level?

All locations have skill assessment sheets in the office. Please check with any of our Pickleball Directors for personal assessment, if desired.

2.0 is Novice with 5.0 being a Pro level.

Beginner levels range from 2.25 to 3.0. Intermediate levels range from 3.1-4.0 with Advanced levels starting at 4.1-5.0.

Can I bring a ball hopper, basket, or ball cart onto the court?

No. Only officially hired Agape teaching professionals may use ball baskets, hoppers, teaching carts, or any large‑volume ball‑feeding equipment. Players may bring a maximum of 9 balls on the court.

Are outside coaches allowed to teach at Agape?

No. Outside coaching, instruction, or basket‑style feeding by non‑Agape professionals is strictly prohibited.

What happens if someone brings a hopper or teaches without authorization?

Unauthorized use may result in immediate removal from the court, suspension of court privileges, or revocation of booking.